Netherlands

On July 1st, 2009 some important regulatory changes in Netherlands did get effective at short notice:

Registration:
All 0900 numbers with a tariff higher than 2.5 Eurocent per minute or per call must be registered at the Regulatory Authority.
0906 and 0909 numbers can be registered.

Complaints:
Consumers can file a complaint if
* the call was not charged correctly,
* the number has an improper caller rate or
* they have complaints about the service.

The claimant can suspend payment of the concerned amount of his telephone bill until the complaint is solved.
After this suspension the consumer can file a complaint to the “Commission”. The “Commission” will decide at last instance.

If further questions appear don´t hesitate to contact us.

With best regards,
Your Telequest Team

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Although this information has been compiled with extraordinary diligence, telequest & Internet Solutions GmbH assumes no liability for their up-to-dateness, completeness and correctness.

The customer is in spite of handing out this information obligated to gather all necessary information about the legal and regulatory provisions and the Code of Conduct of the particular country himself.

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